AT HOME FAQ
What equipment do I need for my AT HOME subscription?
The minimum equipment required is:
- Mat
- One pair of 2-4 lb. Hand Weights
- One pair of 1 – 1 1/2lb. Ankle Weights.
Additional equipment includes:
- Light resistance handle band
- Light to medium resistance loop band for your ankles
- Sponge ball
- Gliders
- 370 PRO Jump Sport trampoline.
Do you livestream your classes?
We do not livestream our classes as we have found the wifi service can be spotty at times. Instead, we film our studio classes in real time, and then upload them to the site later that same day.
What kind of trampoline do you use at the studio and where can I buy one?
We use the JumpSport Fitness 370 Pro model trampoline. Purchase here.
I am having trouble with video buffering. Any suggestions?
- Make sure you are using Google Chrome as your internet browser.
- Clear your computer’s cache (browsing history.)
- Make sure your software is up-to-date on the device you are using to stream.
- Download our newest version of the App.
How do I cancel my AT HOME subscription?
Once you are logged into your account, follow these steps:
- Go to the Settings page by clicking on the round avatar icon in the top right corner of the page.
- Select Manage subscription
On the next page you’ll find options for pausing or canceling your subscription. Make sure to follow all the steps until you see a cancellation confirmation!